RETURN, EXCHANGE & CANCELLATION POLICY

Return & Exchange Policy — PARSHKA

Your comfort and satisfaction matter to us.
We want you to feel confident when you shop with PARSHKA, so we keep our process simple and transparent.

When You Can Request a Return or Exchange

You can request a return or exchange in the following cases:

  • The product you received has a defect or manufacturing issue.

  • The product received is different from what you ordered (style/size/colour mismatch).

  • The fit is not right and you wish to exchange the size (non-custom sizes only).

Conditions for Return/Exchange

To be eligible:

  • The item must be unused, unwashed and in the same condition as delivered.

  • All original tags and packaging should be intact.

  • Requests must be raised within 7 days of delivery.

  • Custom-size / customised items are not eligible for return or exchange, but we offer fit assistance if needed.

How to Request a Return or Exchange

  1. Contact us on WhatsApp / Email with your order number and the issue.

  2. Our team will respond within 24 hours with the next steps.

  3. Send the product back using the pickup instructions shared by our team.

  4. Once we receive and inspect the item, we will process your exchange or refund.

Refund / Exchange Options

  • Refunds are issued to the original payment method or as store credit, based on your preference.

  • Exchanges are shipped within 1–2 working days after the return reaches us.

  • If the product is defective or incorrect, the return shipping fee is covered by us.

  • For other cases (like size exchange), a small pickup/handling fee may apply.

Our Promise

  • Clear communication

  • Quick support

  • Safe packaging

  • Hassle-free resolutions

Shopping with PARSHKA should always feel secure and stress-free.